RFID products are frequently purchased for experimental or evaluation purposes. For this reason, RFIDHandhelds.com considers all RFID orders NON-CANCELABLE, NON-REFUNDABLE, NON-RETURNABLE. If you are unsure of the product that you are considering, please contact an RFIDHandhelds.com Sales Engineer for assistance by emailing us at info@RFIDHandhelds.com
All RFID products that are defective must be returned within thirty (30) days from the date of purchase and must have an RMA (Returned Merchandise Authorization) number. The Customer is responsible for return shipping costs.
Defective Products can be returned to the address below:
6440 Grebe Ct
Lake Worth, Fl 33463
Contact RFIDHandhelds.com at info@RFIDHandhelds.com
and request an RMA number. You must include the manufacturer's original packaging, both inside and outside. All returns must be complete with all manuals, cables, warranty cards, static bags, etc., just as the product was received.